![]() ![]() ![]() Mark White, an IT manager with BorgWarner Air Fluid Systems in Water Valley, MS, is using Microsoft Outlook tasks in a public folder to track help desk requests and procedures. One TechRepublic member told us about a simple solution and how he implements it in his small IT shop. IT consultants have to be aware of those simple solutions and when they apply. Sometimes the simplest solutions are staring you right in the face. Take this tip from a TechRepublic member who uses Outlook to track his Help Desk tickets. Member uses Outlook’s tasks to track help desk ticketsĪs an IT consultant, you often have to make the most of the tools your clients already have on hand. ![]()
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